1. Refund Reqeust
To start a refund request, please send an E-mail to the mailbox: service@gancube.com and provide the information below:
a) Login ID (E-mail address in your payment)
b) Order number
c) The item you want to refund
If the item has already been shipped out (tracking information is updated), we would not cancel the order and refund to you, unless you make a return request after the item is signed.
2. Return Request
Return requests for non-defective products (except Infinity cube) should generally satisfy all the factors below:
a) Unopened or very lightly used (No packaging damage, No stickers & body scratches)
b) Receiving the products within 2 weeks
To start a Return request, please send an E-mail to the mailbox: service@gancube.com and provide the information below:
a) Login ID (E-mail address in your payment)
b) Order number
c) The item you want to return
d) Photos or short videos to show the condition of the products
Please contact us to tell the specific details about the product first. We will check and tell you how to operate on this case by E-mail. The customer is responsible for returning the items to us in the original condition, with original product packaging and manuals. The customer will bear the return shipping fee for return requests for non-defective merchandise.
3. Return Process
After receiving the return package from you, we will send an E-mail to your mailbox to follow up on the return process. There normally will be 2 options for you:
a) Resend a new one
b) Refund
Please mail us back and tell us your choice, we will process it according to your request. If we do not receive a reply from you for more than a month, we will automatically refund to you with shipping fee deducted.
*For the cost of shipping fee, please refer to the E-mail we send.
4. Once we receive your return, please allow 3 to 5 business days to process your returns.
We’ll email you once we have processed your refund.
5. Smart Cube Aftersale
If you meet problem using the intelligent products (GAN356 i/ GAN356 i 2/ GAN356 iplay/ GAN356 iplay 2/ GAN356 i carry/ GAN ROBOT…) purchased from GANCUBE SHOP, please send an E-mail to service@gancube.com and provide the information below:
a) Login ID (E-mail address in your payment)
b) Order number
c) Product name
d) Description of the problem you come across
e) Photos or short videos to show the problem
We provide aftersale services according to days you receive the package:
a) Within 14 days – We can resend a new one
b) 15 to 30 days – We can send a replacement parts for free
c) Over 30 days – We can provide replacement parts, but customers need to pay for them
*For the price of replacement parts, you can see the chart below as an example, but please see information in E-mail conversation as standard.
6. Contact us
Sorry that we don’t provide phone at this time. If you run into any issues, feel free to drop us an email or chat with us on facebook page.
You can contact us in E-mail:
service@gancube.com (after-sales service)
sale@gancube.com (sales and retailers)
Address:
1-4 Floors，No.16 pingshun street, Lanhe Town,Nansha District, Guangzhou,Guangdong China
