We offer different after-sale service for different situation:
(1) For VIP members and orders from Gancube E-shop
you can get free parts( under 20% of the cube) with free shipping.
(2) For VIP members but orders not from Gancube E-shop，or not VIP members but orders from Gancube E-shop，you can get free parts( under 20% of the cube) with paying the shipping fee.
(3)For neither VIP members nor orders from Gancube E-shop，you should pay shipping fee and 2$ for each part.
(4)If you need parts beyond 20% of the cubes，you should pay shipping fees and 2$ for each extra part.
*The proof you should offer in the after-sale service:
a. Picture of your defected parts.
b. Picture of your VIP Card (for VIP members).
c. Your order number or your id/name in our E-SHOP(for orders from Gancube E-Shop).
We only accept PayPal, Western Union and Alipay as our payment methods by now.
For wholesale order which is over 200 pcs, please contact us via Email: email@example.com, and we will provide wholesale service for your order. The email should include: Product name and Quantity information.
Please contact us via Facebook page in 24 hours after you have placed your order. Our Facebook page: https://www.facebook.com/Gancube/And you can also send an email to firstname.lastname@example.org via your registered email that you used to place the order.
You can reset the password or register another account.
Please Click (http://www.gancube.com/shipping-fees-policies)to learn our international shipping destinations and fees.
As soon as your package is shipped, you will receive an email from
email@example.com. The email will provide you with the order detail, the tracking number and the tracking way. Also you can log in your account to query.
Orders typically ship out in 1-5 working days.
It depends on where the package will be shipped.The estimated delivery time is listed in the link:http://www.gancube.com/shipping-fees-policies
Because we send products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from our shop.
Statistically, tiny percentage of our orders have ever got opened by the Customs in customers’ countries. If the package is checked by their country’s customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes.
Although the chance of packages being Customs assessed is small, we strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs.We are not responsible for products being confiscated by the Customs in customers’ countries.
Please ensure that the tracking number you got is in the form at of RXXXXXXXXXXHK. Here are the reasons for delays of tracking information:
a.Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete. After the package is processed, online tracking will appear on the site.
b.On very rare occasions, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable. In this case please contact us via Facebook page: https://www.facebook.com/Gancube/
For HK post and EUB, normally they are responsible for delivering the package to the destination country. After the package arrives in the destination country, it is tendered to the national postal carrier of that country, and they will complete the delivery in the way that they usually deliver mail. After the handover, information may not be updated for a long time.Mail delivery practices can vary widely depending on your local country. If you have any questions, we would recommend contacting your country's national postal carrier regarding international deliveries.
All cubes are visually inspected before they are shipped out. However, in the off chance that the product is defective or suffers damage during the shipping process, you may contact us via Facebook page:https://www.facebook.com/Gancube/
Return requests for non-defective merchandise are generally accepted for unopened or very lightly used (No packaging damage, No stickers & body scratches)products in 2 weeks of receiving the products, but please Contact Us with your specific situation first.
The customer is responsible for returning the items to us in the original condition, with original product packaging and manuals. The customer will bear the return shipping fee for return requests for non-defective merchandise.
If you issue a refund from GANCUBE SHOP, it will take 10+ days to appear on your statement. If it takes longer please contact your bank for assistance.
If you ordered via Paypal, you can get the buyer-protection and have no loss. You just need to file a dispute in the Resolution Center in PayPal, and to request for a refund.
The link bellow will teach you how to do that: https://www.paypal.com/c2/webapps/mpp/paypal-buyer-protection?locale.x=en_C2