F.A.Q.

F.A.Q.

 

Product

1.How to buy E-SHOP products?
Please Click  (http://www.gancube.com/how-to-buy-in-the-shop)to learn how to buy.If you have any questions, please send a message to our Facebook page: https://www.facebook.com/Gancube/

2.What should I do if my parts is broken?

You can get free parts with free shipping if  you are VIP members. 

By just sending us your: 
1.Picture of your defected parts.
2.Picture of your VIP Card(VIP members).
3.Your order number or your id/name in our E-SHOP.

 (via Facebook page: https://www.facebook.com/Gancube/messages/

But you should pay for the shipping fees if you are not VIP members. The After-Sales services will keep available until the production of the defected product has been suspended!

 

Ordering

1.Which Payment Method do You Accept?
We only accept PayPal and Western Union as our payment methods by now.

2.I Want to Make Wholesale Order, Can I Get More Discount?
For wholesale order which is over $500 or 200 pcs, please contact us via Email:  sale, we will provide personal service for your wholesale order. The email should include: Product link and Quantity information.

3.Can I Change My Delivery Address After I have Placed My Order?
Please contact us via Facebook page in 24 hours after you have placed your order. Our Facebook page: https://www.facebook.com/Gancube/

 

 

Shipping & Delivery

1.Do You Ship to My Country? How Much is the Shipping Fees?
Please Click  (http://www.gancube.com/shipping-fees-policies)to learn our international shipping destinations and fees.

2.How Do I Track My Package?
As soon as your package is shipped, you will receive an email from  sale.The email will provide you with the order detail, the tracking number and the tracking way.Also you can login your  account  to query.

3.How long does it take for my order to ship out?
Orders typically ship out in 1-5 working days.

4.How are Tax and Customs duties handled?
Because we send products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from our shop.

Statistically, tiny percentage of our orders have ever got opened by the Customs in customers’ countries. If the package is checked by their country’s customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes.

Although the chance of packages being Customs assessed is small, we strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs.We are not responsible for products being confiscated by the Customs in customers’ countries.

5.My order is shipped. Why am I unable to track my order on the Hong Kong Post page?
Please ensure that the tracking number you got is in the form at of RXXXXXXXXXXHK. Here are the reasons for delays of tracking information:

a.Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete. After the package is processed, online tracking will appear on the site.

b.On very rare occasions, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable. In this case please contact us via Facebook page: https://www.facebook.com/Gancube/

 

Return

How do I make a refund request?
All cubes are visually inspected before they are shipped out. However, in the off chance that the product is defective or suffers damage during the shipping process, you may contact us via Facebook page:https://www.facebook.com/Gancube/

Return requests for non-defective merchandise are generally accepted for unopened or very lightly used (No packaging damage, No stickers & body scratches)products in 2 weeks of receiving the products, but please Contact Us with your specific situation first.

The customer is responsible for returning the items to us in the original condition, with original product packaging and manuals.

The customer will bear the return shipping fee for return requests for non-defective merchandise.