Smart Cubes Aftersale

If you meet problem using the intelligent products (GAN356 i/ GAN356 i 2/ GAN356 iplay/ GAN356 iplay 2/ GAN356 i carry/ GAN ROBOT…) purchased from GANCUBE SHOP, please send an E-mail to service@gancube.com and provide the information below:

a) Login ID (E-mail address in your payment)

b) Order number

c) Product name

d) Description of the problem you come across

e) Photos or short videos to show the problem

 

We provide aftersale services according to days you receive the package:

a) Within 14 days – We can resend a new one

b) 15 to 30 days – We can send a replacement parts for free

c) Over 30 days – We can provide replacement parts, but customers need to pay for them

*For the price of replacement parts, you can see the chart below as an example, but please see information in E-mail conversation as standard.